Dedicated Round The Clock Customer Support

Our customers can fully rely on our dedicated round-the-clock customer support service. 24 hours a day, 7 days a week, 365 days a year our supports team will be at your disposal, resolving any problem you might have and helping you to navigate through the wealth of features and functionalities of our in-house developed Web Hosting Control Panel. You can contact us with any questions related to our web hosting plans in a variety of support channels - via e-mail, through our ticketing system, via live chat and by phone. We will always do our best to be in your assistance!

1. Through the Web Hosting Control Panel (CP).

a. Context Help

Context Help Quick and concise information is available to all our clients in their Web Hosting Control Panels. Simply click on the Show/Hide Help link in the top right corner of each Control Panel page and a drop-down window will appear with useful explanations on how to handle the functionalities of each particular Control Panel section.

b. Video Tutorials.

Video Tutorials

Our Help Center is equipped with over 40 movies that will visually reveal to you the full array of out-of-the-box Web Hosting Control Panel features that will make the administration of your web hosting account as easy as a breeze.

c. F.A.Q

FAQ

We have compiled also a very comprehensive Frequently Asked Questions database, that will give a quick answer to most of your primarily arising questions. Moreover, upon your enquiries, our database is regularly updated with new entries.

d. Ticketing System.

Ticketing System We have compiled also a very comprehensive Frequently Asked Questions database, that will give a quick answer to most of your primarily arising questions. Moreover, upon your enquiries, our database is regularly updated with new entries.

2. Via our website:

To get in touch with us 24 hours a day you can use our online Contact Us form.

3. You can also contact us via phone:

US phone number: +17733055641
Australia phone number: +61261084354
UK phone number: +441225808659
US toll free phone number: +18668416141

Please prepare your account information in advance, when calling us to request assistance.

4. Through the live chat on our website.

Our live chat operators will answer in real time any non-technical questions.

If you need to ask a technical question, please send us your enquiry through the ticketing system in your Web Hosting Control Panel. We will be able to closely investigate your issue and provide appropriate quality assistance.